"The property was in a very good location ,a nice village with a pub/ restaurant,which served good food."
The property needs a deep clean and some decoration ,there are damp patches in a few places and cobwebs.A lack of a shower or a shower attachment to the bath taps would have been useful when washing hair ( a jug was left for this purpose)
Thank you for your comments. We were fortunate emough to meet on your arrival, as your long journey proved easier than ou expected. ou informed me that the cottage was to your satisfaction and that you liked it. You understood increased maintenance levels with old properties having lived in such. A shower attachment for hair washing is a good idea, hope care is taken so the bathroom does not get a soaking. Your list of holiday activities was very impressive, which also included meeting up with your family. I hope this all went well.
Prior to your stay the Property Manager from Sykes attended,who also came before the cottage appearing on the website, less than a year ago. On both occasions passed the cottage as acceptable. I wish to at least maintain this standard. Since then the offending areas have been re treated and decorated. How long it will last this time, not sure but will untake to repeat until solved. You were greatful for my assistance in sorting out an error with your booking fee.
Property Owner
Reviewed by Susan2.2★ Apr 2024
"I had a really lovely relaxing stay for 4 nights from the 27th October."
I loved the location, nice and near to Aldeburgh beach and a great pub opposite too. Good heating and plenty of hot water
Reviewed by Debra3.8★ Oct 2023
"It's good value for money."
Everything worked (tv, heating etc). It suited us - a couple, with 2 small dogs. The garden is fenced in and they couldn't run away. The door key being accessed by a 4 digit code was vital, as the owner couldn't be there because of flooding of roads. The pub just across the road was friendly and lively. We went to Dunwich heath, Aldeburgh, Thorpeness, Sutton Hoo, Snape maltings, and Orford castle and had a lovely time.
Reviewed by Neil4.1★ Oct 2023
"Could do with a lot of updating."
The floor boards upstairs were SO squeaky that moving around was painful! I fact as we are both of a certain age that we need to get up in the night, we manage to wake each other when we had to go to the toilet!! So my husband even recorded how noisy it was. Also bathroom bin not emptied, baby socks in draw in the bedroom, and dirty tea towels left on the kitchen worktop.
Many thanks for your feedback and for bringing this to our attention.
We always recommend that you contact us during your stay to give us the opportunity to rectify any issues for you. If you would like to discuss your feedback further, please do not hesitate to contact us.
Property Owner
Reviewed by Susan2.2★ Oct 2023
"Lovely cottage exactly as listed but unfortunately as both of us are tall we were unable to use the bath so we were only able to have washes all week due to the lack of height and space in the bathroom."
Perhaps the toilet could be made into a shower room and the toilet out into the other room and take the bath out. Just a suggestion. Otherwise a lovely stay.
Reviewed by Diane3.8★ Sep 2023
"Very disappointed."
A whole week with no hot water, despite electrician coming once and plumber twice. Both told us problems at the house are ongoing.
The dishwasher did not work, plumber said the owner had already been told that and he was asked to disconnect it.
Roof in main bedroom leaked water close to the bed when it rained heavily, owner told me this could not happen but I sent you a photo of the buckled paint on the ceiling.
We were offered a full refund if we went home after 3 days but we live 7 hours away and were not going home from Suffolk. Also offered alternative accommodation in other places but none suitable.
Downstairs in cottage dated but pleasant but much work needs doing before someone else stays here.
Thank you for your comments. We can confirm there was hot water on your arrival, the plumber attended to this and fixed this for you and you had hot water at the end of your stay. A note was also left asking you to call the plumber if you had any further issues. None of the problems reported were present prior to the water company working in the area. We have tried to contact the water company several times by email following the work done to the lake. We also recall you reported to us that the plumber said there were major problems with the tank, so we contacted the plumber immediately, and they clarified that there was no problem with it whatsoever. We were told the dishwasher was in working order and is classed as safe; it may have stopped working temporarily due to the limited hot water supply whilst this was an issue. The roof leaked due to storm damage in the winter which may explain the staining on the ceiling, however everything has been replastered and is dry to the touch. We and Sykes did our very best to assist you, both with resolving the issues and with finding alternative accommodation at short notice, even offering a refund, however these offers were declined and you chose to stay at the property. We apologise that you were unhappy with your experience and thank you again for letting us know your thoughts.
Property Owner
Reviewed by Yvonne2.2★ Jul 2023
"Cottage needs complete updating."
Without hot water for two and a half days. The floor upstairs is extremely squeaky, and wakes others up when using the toilet at night. Need to keep refilling the upstairs sink as the plug doesn't work and the water drains away.
Thank you for your comments. As I explained to you the Water company had done some major works in the area which when the supply was turned on again pressure and the air got into the pipes causing the water heater fault. Both the electrician and the plumber who worked very hard and turned out at short notice I consider this excellent service and you were offered other accommodation.
Squeaky floor boards typical of an old property and various trades people have advised nothing can be done to correct it. The taps and plug on the sink are modern with the orginal plug remaining. Any other updating will done done with care as not to destory the character of the cottage which was not orginally built with human habitation in mind.
Property Owner
Reviewed by Barbara1.9★ Jul 2023
"A quaint old property in a very pretty village well located for Aldeburgh and the surrounding area."
Pretty small garden lovely for meals.Literally opposite there was is the Friston Chequers pub which provides fantastic food and is the centre of village life well recommended
Generally the location is quiet apart from farm traffic which unfortunately seemed to passing at all time of the day and night but this is probably due to the time of year
The property is quirky and the bathroom and kitchen facilities are basic but well maintained. However access to the bath itself is very restricted due to the sloping ceiling and would not suit all folks
Overall a lovely property in a great location
Thank you for your kind comments
You are correct thelocal farms are all very busy due to the time of year.
I understand that the bath is not ideal but taken advise from traders who were unable to suggest any solution.
Property Owner
Reviewed by Thomas3.8★ Jun 2023
"Just returned home from our holiday at this perfect cottage, the surrounds are lovely, with gorgeous walks n lovely friendly locals n village pub."
Would highly recommend, especially if you have fur babies with you. It was total peace n quiet, apart tractor. We may well return in the autumn/winter so we can light the gorgeous log burner. The owner was there to meet us, n very friendly indeed. Gave us tips on dog walks ect. Thankyou for a perfect holiday.
It was nice to meet you I am glad that you all enjoyed your stay, your dogs are delightful. Hope you do manage a return visit.
Property Owner
Reviewed by Carolyn5.0★ Jun 2023
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