"We spent a long weekend in this chalet and had a lovely stay."
We had a minor issue with lighting which was rectified swiftly with really good communication from the owners.
The chalet had everything we needed for the weekend, the welcome pack was very much appreciated and a big bonus for us was having fuel included in the price so there was no worrying about having £1 coins for the meter which has caught us out when staying in other chalets in the area previously.
Thank you for a lovely stay, we’ve already booked to return in September :) Also thank you for the recommendation of the boat trip from Horning, I e really enjoyed that on Sunday.
Thank you for your feedback. So glad you enjoyed your stay. Looking forward to hosting you again in September. Glad you enjoyed the boat trip at Horning :) D&B
Property Owner
Reviewed by Nicola5.0★ Apr 2024
"Holiday park is in a good location & well maintained."
First impression on entering the chalet was the smell of damp which wasn’t great. The welcome pack was a nice addition with bread, milk, etc. this does seem to be pretty standard with privately owned accommodation.
The chalet could do with a thorough clean, floors need mopping, cobwebs, bathroom needed attention, bath & floor not clean & sink loose, unsure why a cleaning cloth had been left crumpled in the corner of the bath. Rusty air freshener can, shampoo, etc. dispensers but didn’t look particularly hygienic & a used handwash, if those items are provided would be better if they didn’t look used. Rusty towel rack & bedding & towels smelt musty.
Great to have an information booklet, but no mention in it that the switches for the hot water & shower are in the cupboard in the kitchen, would’ve been helpful to have hot water on arrival rather than to find out late in the evening that we had to turn it on ourselves, likewise with the shower. Hot water in the bathroom sink barely a trickle.
Property does feel slightly run down, curtains hanging off, screws not fully screwed in, paintwork could do with freshening up & the general feeling of dampness wasn’t nice.
Generally the chalet is lacking some TLC & was rather disappointing.
Thank you for your feedback. We are concerned you didn’t have the holiday you expected. We are disappointed and know that if you had made contact, we could have helped to improve the quality of your stay. We are happy to be contacted in this way.
We do everything we can to give our guests the best possible holiday we can. This includes making sure all our bedding and sheets are new to season, while all towels and soft furnishings are washed and ironed prior to every stay.
We are using the same method of providing shower gel, shampoo, conditioner and hand soap as in the previous year…all without incident or complaint. All products were supplied new at the start of the season this year. We will review everything stated and make any alterations as necessary based on your feedback.
D&B
Property Owner
Reviewed by Andrew1.6★ Mar 2024
"A very homey feel to the chalet."
The owners had thought of everything. There was a welcome pack, tea, home made cookies (possibly the best we've ever tasted), milk, bread, butter, eggs and even treats for the dog! There was shampoo, conditioner and shower gel in the bathroom and washing up liquid in the kitchen. All beds had extra throws on them and there was more than enough towels provided for everyone. Even though we brought our own stuff with us, there was a dog bed, food and water bowls too. The owners really have made the chalet lovely and cosy. It was much better and nicer than I was expecting. We all had a great time. Thanks so much.
Thank you for your review. Really glad you enjoyed your holiday at Chalet 468. Hope to welcome you again. D&B
Property Owner
Reviewed by Kerrie5.0★ Oct 2023
"Never stayed in a chalet before so not sure what to expect."
Kitchen and bathroom needed more storage, nowhere to put anything, but it was clean and comfortable. Welcome package was a nice touch, bread milk, butter, eggs, and the most delicious cookies, bought some to take home. Probably more suited to a family with young children, but we enjoyed our stay.
Hi, thank you for your feedback. Will take some time to consider how to add more storage solutions for future guests. Glad you enjoyed the welcome pack. We enjoy sharing the local produce of Hemsby with our guests.
Property Owner
Reviewed by James3.8★ Sep 2023
"As stated in my email to you
Very tired run down chalet double bed was horrendous lumpy
The cushions on the bed smelled like an old man have sat on them
The shower was hit and miss
Overall I don’t expect this from Sykes and I won’t be booking it again."
Certainly not to this one !!!
Thank you for your feedback. We are concerned you didn’t have the holiday you expected. We are disappointed that during several contacts you didn’t let us know these other issues; all of which we could have helped you with and resolved. We do everything we can to give our guests the best possible holiday we can. This includes making sure all our soft furnishings are new to season, washed and ironed.
Property Owner
Reviewed by Pauline1.9★ Sep 2023
"The Chalet was clean and comfortable
All we needed for our holiday was provided
The welcome pack was truly wonderful
Something for everyone
Plenty of hot water."
Heaters for if it is cold
Plus extra blankets. Even a dog bed. Drying space outside for wet swimmers and towels
Good information for getting to the chalet which was very helpful
Lovely walks to the beach and entertainment bars if required
A lovely holiday was had by us all
3 adults a 6 year old child and a dog
Thank you for your review. Really glad you enjoyed your holiday at Chalet 468. Hope to welcome you again. D&B
Property Owner
Reviewed by Nuala5.0★ Aug 2023
"Thank you for the lovely welcome pack, it was appreciated by everyone!"
Thank you for your review Glad you all enjoyed the welcome pack. Hope to host you again. D&B
Property Owner
Reviewed by Catriona4.7★ Jul 2023
"Lovely chalet within easy reach of Hemsby and outlying area."
Fantastic welcome pack with the best local cookies ever.
Chalet had everything needed,so no need to worry about bringing anything.
Tje hosts made contact to provide full details and directions and support if any was needed, which wasn't.
FAB
We are so glad you enjoyed your stay at Chalet 468 and that you had everything you needed. We look forward to hosting you again. D&B
Property Owner
Reviewed by E5.0★ Jun 2023
"Very nice clean comfortable place to stay ."
Lovely surroundings .very well equipped .enjoyed it .it was so peaceful .
Thank you for your feedback. Really glad you had a good time enjoying the surroundings. D&B
Property Owner
Reviewed by Anthony5.0★ Jun 2023
"We loved our stay, the kids absolutely adored the chalet, it was cute and cosy."
After a long drive the welcome care pack including biscuits was more than welcome and the little ovens were great for the surprisingly cold evenings. The area is slightly confusing and the very detailed description via email the day before how to find the exact chalet was perfect. We would definitely come back!
Thank you for your feedback. We are so glad you enjoyed your stay and look forward to hosting you again. Glad you enjoyed the welcome pack.
D&B
Property Owner
Reviewed by Nicole5.0★ May 2023
"Was a amazing break away, will definitely be back!"
Thank you very much for your review. We are so glad you had an amazing time and look forward to hosting you all again.
D & B
Property Owner
Reviewed by Samantha5.0★ May 2023
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